Returns, Refunds and Complaints Policy for Florist Yiewsley
Our Commitment to Fresh Flowers in Yiewsley
At Florist Yiewsley, we are dedicated to bringing exquisite, fresh flowers to households and businesses across Yiewsley. Our trusted local team handles every bouquet and arrangement with care, ensuring you always receive blooms at their very best. We understand how important your order is, so we stand behind our Fresh Flowers Guarantee and a transparent policy for returns, refunds, and any complaints you may have.
Damaged-On-Arrival Policy
While we take significant care in preparing and delivering our flowers, very occasionally transit can cause unexpected damage. If your order arrives in less than perfect condition, we want to put things right quickly. Please inspect your flowers as soon as possible upon delivery. If you notice wilting, broken stems, or any other damage, let us know within 24 hours of receipt. Providing a description and, if possible, photo evidence will help us resolve the situation promptly and efficiently.
Freshness Window
We guarantee that every bouquet, arrangement, or plant leaving Florist Yiewsley is fresh and suitable for gifting or display. Our flowers are expected to last a minimum of five days from the time of delivery, with proper care. If your flowers do not meet this standard within five days, please reach out to us so we can address your concerns. We take the Fresh Flowers Guarantee seriously and want every customer to enjoy vibrant, long-lasting blooms in their home or workplace.
Refund and Replacement Options
Your satisfaction is at the heart of everything we do. If your flowers arrive damaged or do not meet the freshness window upon delivery or shortly after, you are eligible for a full refund or a replacement arrangement. We typically offer you a choice based on what suits your needs best:
- Replacement: We will arrange for a fresh new bouquet or arrangement to be delivered to you at the earliest suitable date.
- Refund: We will process a full or partial refund (depending on the nature of the issue) back to your original payment method.
Our team will work with you individually to ensure the solution is right for you.
How to Make a Complaint
If you wish to make a complaint regarding any aspect of our products or service, we recommend contacting us promptly with full details of your order and the issue experienced. Our staff will acknowledge your complaint as soon as possible, investigate thoroughly, and respond with a proposed resolution. We aim to resolve all complaints swiftly and to your satisfaction. Your feedback is invaluable in helping us to continuously improve our offerings and service for the Yiewsley community.
Trusted Local Florist, Serving Yiewsley
Florist Yiewsley is proud to be a trusted part of the local community, delivering high-quality fresh flowers to residents, offices, restaurants, and event venues throughout Yiewsley and the surrounding areas. Our customers return to us for our reliability, beautiful floral creations, and our transparent customer care policies. Thank you for choosing Florist Yiewsley – where your satisfaction and fresh flowers are always guaranteed.
