Flower Delivery Yiewsley - E-Commerce Terms

Florist Yiewsley - Online Flower Delivery Terms & Conditions

Introduction

Welcome to Florist Yiewsley’s online store. These Terms & Conditions (“Terms”) govern your use of our e-commerce website and your relationship with Florist Yiewsley when ordering flower delivery in Yiewsley and surrounding areas. Please read them carefully before placing any order, as by using our website and placing an order you accept and agree to be bound by these Terms. If you do not agree with any of the Terms, you may not use our services.

Eligibility and Applicability

These Terms & Conditions apply to all customers who place an order for online flower delivery with Florist Yiewsley within Yiewsley and the surrounding areas. By placing an order, you confirm you are at least 18 years old and capable of entering into a legally binding contract. If you are purchasing for a business or as an agent, you confirm you have authority to bind the relevant entity to these Terms.

Order Process

We aim to make ordering flowers online in Yiewsley as easy as possible. All available products for delivery are displayed on our website along with detailed descriptions and prices.

To place an order:

Browse our selection and click on the items you wish to purchase.
Add your chosen flowers, arrangements, or gifts to your basket.
Proceed to checkout where you will be asked to provide delivery details, including recipient’s name, address, contact information, and any special delivery instructions.
Choose your preferred delivery date (based on availability) and select a payment method.
Carefully check all the information provided for accuracy before submitting your order.
Once submitted, you will receive an order summary email to the address given at checkout. This email acts as confirmation that we have received your request, not acceptance of your order.

Acceptance of your order and formation of a binding contract between you and Florist Yiewsley occurs when we dispatch the goods and notify you via email.

We reserve the right to reject or cancel any order for reasons including but not limited to stock unavailability, inability to deliver to your requested address, or suspected fraudulent activity. Should your order not be accepted, we will inform you as soon as possible and refund any payment taken.

Product Availability and Substitution

All products are subject to availability. Whilst we endeavour to display only items available for sale, supply can sometimes fluctuate due to seasonality or market conditions. If a particular flower or product is unavailable, we reserve the right to substitute it with a similar item of equal or greater value, maintaining the style, colour, and quality specified with your order.

If we are unable to supply an essential or significant part of your chosen arrangement, we will contact you to discuss alternatives or offer a refund.

Pricing and Payments

All prices on our website are quoted in British Pounds (GBP), inclusive of VAT (where applicable) and exclusive of delivery charges unless otherwise stated. Delivery charges, if applicable, will be clearly stated during the checkout process and added to your total amount due.

We accept several payment methods as indicated at checkout, including major debit and credit cards. All credit and debit card payments are subject to validation checks and authorisation by your card issuer. If your payment is refused, your order will not be processed.

Full payment must be received and cleared before your order is dispatched. We take all reasonable care to ensure our site is secure and that your payment details remain confidential. However, we are not liable for any loss you may suffer if a third party gains unauthorised access to any information you submit when using our site.

Delivery Terms

We deliver flowers and gifts to Yiewsley and a range of surrounding areas as specified on our website. Please ensure you provide accurate delivery information; we cannot accept responsibility for late or failed delivery if the information supplied is incorrect.

Deliveries are made on your chosen date, subject to availability and unless circumstances beyond our control prevent us from doing so. We will do our best to accommodate preferred delivery times requested at checkout, but these are not guaranteed except where specifically agreed.

If the recipient is unavailable at the delivery address, our driver may leave the flowers with a neighbour, leave at a safe location at the property (at your risk), or return them to our shop for re-delivery or collection. A notification card will be left where possible. Delivery is deemed completed at the time flowers are delivered as above.

Order Amendments and Cancellations

You may request to amend or cancel your order by contacting us as soon as possible after your order is placed. Please note:

For same-day and next-day deliveries, cancellations or amendments must be made within one hour of ordering, and always prior to dispatch.
For orders scheduled further in advance, please give at least 24 hours’ notice.

Once your order has been dispatched or is in the process of being prepared, it may not be possible to change or cancel the order.

As flowers and arrangements are perishable and often made to order, you may not have the statutory right to cancel under distance selling regulations. However, we always strive to accommodate changes or cancellations where possible. If your order is accepted for cancellation, you will receive a full refund to your original payment method.

Returns and Refunds

Your satisfaction is important to us. If you are unhappy with the quality of flowers received or if your order arrives damaged, please contact us within 24 hours of receipt with photographic evidence. We will investigate any concerns raised and, if justified, offer a replacement or refund at our discretion.

Due to the perishable nature of flowers and bespoke arrangements, we do not offer refunds or returns for a change of mind or because flowers differed slightly from images on the website. Minor variations may occur due to seasonal availability or natural characteristics of flowers.

Liability

Florist Yiewsley will not be liable for any delays, failed deliveries, events outside our reasonable control, or for any loss of profits, business, or goodwill arising from use of our website or products. Our liability for any claim related to your order is strictly limited to the value of the relevant order placed with us.

We do not exclude or limit our liability for death or personal injury caused by negligence, fraud, or other liability that may not be excluded by applicable law.

Intellectual Property

All content on our website, including but not limited to images, photographs, product descriptions, and logos, are the property of Florist Yiewsley or our licensors. You may not reproduce, copy, or use any content from our website without express written consent.

Privacy and Data Protection

We are committed to protecting your privacy and handling your data securely and in accordance with UK data protection laws. Please refer to our privacy policy for information on how we collect, use, and safeguard your personal details when you use our website and services.

User Conduct

By using our website, you agree not to misuse it in any way that would contravene these Terms, damage our reputation, or interfere with the normal operation of the website.

Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on this page. Your continued use of the website and our services after changes are made constitutes acceptance of those changes. We recommend you review these Terms regularly to stay informed of any updates.

Governing Law and Jurisdiction

All contracts, disputes, and claims arising out of or related to these Terms shall be governed and interpreted in accordance with the laws of England and Wales. Any dispute or claim arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severance

If any provision or part-provision of these Terms is found to be invalid or unenforceable, it shall be deemed deleted and the rest of the Terms will remain in full force and effect.

Entire Agreement

These Terms and Conditions constitute the entire agreement between Florist Yiewsley and you regarding the supply of products through our online flower delivery service in Yiewsley and surrounding areas, and supersede any prior agreements or understandings.

Contacting Us

If you have any questions about these Terms & Conditions, or wish to discuss your online flower delivery order in Yiewsley or the surrounding area, please get in touch using the contact methods provided on our website.

Note: These Terms & Conditions apply to all customers ordering through our website for delivery to addresses within Yiewsley and neighbouring locations.